Placing a technician in every school to be the primary source of IT support does improve efficiency of repairs but, coincidently, it increases dependence on that technician, thus efficiency can actually decrease. When teachers and others depend on the technician, they are unlikely to develop their own troubleshooting skills, so rather than resolving a problem Read More
Especially in large and diverse organizations in which the logistic goals are only achieved by individuals who have greater expertise than others in the organizations, the division of labor and responsibility is more marked than it is in other organizations. Efficacious IT management is clearly an example of such a situation, so it is helpful Read More
141: Rogers’ Stages of Adoption Everett Rogers’ (2003) influential work on the diffusion of innovations explains much that we see on how new idea and practices spread throughout populations. This excerpt from my book Efficacious Technology Management which was released under a Creative COmmons license about a year ago is one summary I use when Read More
The literature surrounding organizational change often uses the terms “change” and “innovation” interchangeably. When organizations deploy innovations, the leaders and members adopt new tools, follow new procedures, and are driven to meet new purposes. Scholars and practitioners in the field also recognize change can affect different levels within the organization and also the purpose of Read More
While imaging is a reaction to software changes that have adversely affect the performance of a system, freezing is a strategy that prevents software problems from occurring. A technician installs the application that provides the freezing function and then configures the system exactly as he or she wants it to function. Just like imaging, all Read More
ICT systems that are embedded in everyday teaching and learning must be highly functional and have high effort expectancy among educators. These characteristics are not necessarily coincident. For example, systems designed for highly controlled access may be safe from accidental or malicious misconfiguration, thus highly resistant to change and highly functional. Complicated rules for accessing Read More
This is one of a series of posts that introduce common information technology management activities to educational leaders. In the vocabulary of IT technicians, imaging refers to the process of creating a file that contains the copy of a computer hard drive, then sending that to the hard drives of other computers. This strategy is Read More
Regardless of the role or she fills, all IT professionals who work in schools should be expected to demonstrate excellent customer service skills. “Customer service” is not a term commonly associated with education professionals, but they are skills needed for those who are providing technology support. Exactly what is meant by customer service also depends, Read More
With the growing importance of accounts and the growing amount of information and communication that occurs on digital networks, password security is becoming very important. In the same way that you would not leave your house keys around for anyone to use your house, you should not leave your password around for anyone to use Read More
Almost all computer systems in the 21st century require a user account. These accounts are used to control which computer resources will be available to the user. This is done to protect the system and the information stored on it. Accounts are typically assigned one of these levels of control: > Administrator accounts have permission Read More